It is a question without answer, a paradox without end: you stare at the lines of code, watching them blur without reason. They are impossibilities – unable to be changed or even understood. An application has been shifted from its original intent and, while you once thought it to be a brilliant idea, you now begin to think it was never meant for the likes of you (those without year after year of experience, the casual inventor). You are confused; you are overwhelmed; you are seeking support.
But there is no company to call. There is no factory to contact. The manufacturer has no knowledge of this open source software. It has been passed through too many eager hands, shifted again and again. And you are left believing there is nothing for you to do.
You are wrong.
Finding the proper support with open source applications is possible. It merely requires more than the typical avenues. You must ignore the long pauses of customer service and the automated responses. They will offer no relief. Their words will explain only the program’s first purpose. They won’t understand what has been done to it and they will not pretend to. Their responsibility is only to their software, not to what it has become.
And so you must instead seek out forums dedicated to open sources. Look to others with more knowledge (specifically of the program you have downloaded) to offer the needed answers. The result may not be instantaneous but it will still be given in terms you can comprehend.
Should those terms take too long to be provided, though, you may instead seek out a freelance designer; who can then offer quick service and certainty. These individuals do require payment, however, and may cost more than your budget can allow. Choose wisely.
Open source software is an undeniable reward. It can also, however, be an undeniable frustration. Ignore the company responses and search for those like yourself – individuals who wish to create better applications and better online experiences.











